Right of withdrawal

The Customer shall have the right to cancel his order free of charge up to 14 calendar days before agreed shipping date, provided that the cancellation is in writing. As of the 13th calendar day preceding the agreed shipping date, Seidenzucker shall reserve the right to charge the Customer for any costs already incurred for production or payments made in advance to other service providers. Payments made in advance for shipment, packaging and packing will be refunded without deduction up to one calendar day prior to the agreed date of shipment. The refund shall be in the same form in which the payment was previously made. 


The goods shall be stored in a cool place after receipt. Seidenzucker advises to store the goods in the refrigerator. Instructions for appropriate storage are noted in the package text. In case of damage to the goods caused by improper handling and storage by the Purchaser, no claim under warranty can be asserted. In all other cases, the statutory provisions shall apply.

Cancellation policy

An exchange of products shipped by us is regrettably not possible, as the goods are perishable. (see BGB §312g).